Shipping policy
Smart Claw - Shipping Policy
Last Updated: July 2026
Thank you for shopping at Smart Claw. We are committed to providing reliable, efficient, and transparent shipping services for every customer.
This Shipping Policy explains our order processing, delivery times, tracking information, and shipping terms.
Smart Claw uses global fulfillment networks to deliver products efficiently to customers worldwide.
1. ORDER PROCESSING TIME
All orders are processed within 1-3 business days after payment confirmation.
Orders are processed and shipped Monday through Friday. Orders placed on weekends or public holidays will begin processing on the next business day.
During periods of high demand, promotional events, or unexpected logistics conditions, processing times may occasionally be extended.
If there is a significant delay with your order, our team will contact you via email.
2. SHIPPING ESTIMATES & DELIVERY TERMS
We provide reliable standard shipping to customers worldwide.
Standard Shipping
Estimated delivery time:
- Processing time: 1-3 business days
- Transit time: 7-14 business days
Total estimated delivery time: 8-17 business days
Delivery times may vary depending on destination, customs procedures, weather conditions, carrier delays, and other unexpected logistics factors.
Please note that delivery estimates are not guaranteed delivery dates.
3. SHIPPING CONFIRMATION & ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information usually becomes active within 24-48 hours after shipment.
You can track your order through:
- Smart Claw order tracking page
- Carrier tracking services
- Global tracking platforms such as 17TRACK
If your tracking information has not updated for several days, please contact our customer support team and we will assist you.
4. CUSTOMS, DUTIES & TAXES
Smart Claw ships internationally through global fulfillment partners.
Customers are responsible for any customs duties, taxes, or fees that may be required by local authorities.
Most orders are delivered without additional charges, but customs policies vary by country and destination.
5. ADDRESS CHANGES & INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information during checkout.
If you notice an incorrect address after placing your order, please contact us immediately at:
contact@smartclaw.store
We will do our best to update your shipping information before your order enters the fulfillment process.
Once an order has been shipped, we are unable to change the delivery address.
6. LOST, DELAYED, OR STOLEN PACKAGES
Smart Claw is not responsible for packages that show a confirmed delivery status according to carrier tracking information.
If your package shows as delivered but you cannot locate it, please:
- Check your mailbox, front door, garage, and nearby areas
- Ask family members, neighbors, or building management
- Contact the shipping carrier for additional assistance
If your package arrives damaged, please contact us within 7 days of delivery and provide photos or videos so our team can assist you.
7. SHIPPING DELAYS
While we work hard to ensure timely delivery, delays may occur due to:
- Severe weather conditions
- Carrier disruptions
- Customs processing
- Public holidays
- International logistics conditions
Smart Claw is not responsible for delays caused by circumstances outside of our control.
8. CONTACT INFORMATION
If you have any questions regarding your shipment, please contact our customer support team:
Email:
contact@smartclaw.store
Customer Support Hours
United States Support Time (PST)
Monday - Friday
6:00 AM - 3:00 PM PST
Australia Support Time (AEST)
Monday - Friday
11:00 PM - 8:00 AM AEST
Hong Kong Operations Time (HKT)
Monday - Friday
9:00 AM - 6:00 PM HKT
We will respond to all customer inquiries as quickly as possible.
Thank you for choosing Smart Claw.